Costumer Protection for Using Bank Payment Systems

Bank Indonesia (“BI”) has issued Regulation No. 16/1/PBI/2014 on Consumer Protection for  Payment Systems (“Regulation”).

The Regulation aims to protect bank customers that utilize bank payment systems, such as the issue of instruments to withdraw funds,  funds transfers, card payments, electronic money,  disbursing and depositing money in rupiah,  and other payment methods (Art. 2, Regulation).  The Regulation provides for this consumer protection by imposing obligations on banks with respect to the following matters: