Jakarta Governor’s Directive No. 49 of 2011 on Public Service Improvements (“Directive”) was enacted to implement Law No. 25 of 2009 on Public Service. The Directive also aims to follow up on the 2011 Work Meeting on Public Service Improvement Supervision.
Under the First Dictum of the Directive, the Directive states that every work unit within the Jakarta Province area should provide certain instruments such as:
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a.
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Electronic information media and an announcement board that consists of a public service operating procedure (SOP);
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b.
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Closed Circuit television;
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c.
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Cellular phone number to collect complaints from the public;
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d.
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Electronic queuing machine;
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e.
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Public satisfaction machine level.
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Pursuant to the Second Dictum, every work unit should prepare a competent officer to deliver proper public service information for the public.
The instruments, as mentioned in the First Dictum, will be included in the Regional Budget of every Regional Work Unit.
The provisions of the aforementioned instruments, pursuant to the Fourth Dictum, should be reported to the Governor of Jakarta via the Regional Secretary.
The Directive has been in force since 12 May 2011.
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