In acknowledgement of the widespread dissatisfaction with state-provided public services, the government released Law No. 25 of 2009 on Public Services to set the regulatory foundation for an overhaul of all manners of public services - implementing regulation for which is expected in the near future. The implementing Draft Government Regulation obtained by hukumonline suggests that, in addition to reforming bureaucratic aspects of public services themselves, a large role will be extended to the public for oversight and attentiveness to service standards.
The coming regulation will implement Articles 5 (6), 9 (2), 20 (5), 30 (3), and 39 (4) of Law No. 25 of 2009 on Public Services. Generally, its provisions will define ‘public service providers,’ what types of services are thus subject to the regulation, service standard implementation, procedures for citizen participation, and what appears to be a promising ‘integrated public service system’.
Essentially, from private enterprises to state institutions, any entity with any relation to providing a public service is defined as a ‘public service provider’ under the Draft. All public services are obliged to implement a standard for public service provision, if one does not already exist.
Consultation with the ‘society and other related parties’ will be central to the formulation of standards, and they will also be able to initiate independent evaluations to monitor implementation of those standards. According to Elucidation of Article 7 (3), ‘society and other related parties’ include parties who will enjoy the public services, observers, practitioners, academicians, public figures, and non-governmental organizations.
In addition, an independent citizen public service supervisory organization may be formed to monitor the implementation of the standards, among many other allowances for the public that are provided by the Draft - and hopefully final - Regulation.
The Draft Regulation calls for an ‘integrated public service system’ to be formed by all service providers; a promising idea, if not incomplete and vaguely regulated. The principle however is to provide streamlined public services in a central physical location, as well as online. To make the idea a reality, public service organizers are each called upon to form a special working unit to coordinate the formation of this integrated system: this will be something to anticipate in the final regulation. The idea’s implementation may well be as problematic as it is promising.
Given that Law No. 25 of 2009 on Public Services called for implementing regulation to be issued by 18 January 2010, the final form of this regulation is late, and is expected to be issued shortly.
For further reading on the Public Service Law, see: ILB No. 1131 1/7/2009, or ILD No. 123 9/7/2009.
In acknowledgement of the widespread dissatisfaction with state-provided public services, the government released Law No. 25 of 2009 on Public Services to set the regulatory foundation for an overhaul of all manners of public services - implementing regulation for which is expected in the near future. The implementing Draft Government Regulation obtained by hukumonline suggests that, in addition to reforming bureaucratic aspects of public services themselves, a large role will be extended to the public for oversight and attentiveness to service standards.
The coming regulation will implement Articles 5 (6), 9 (2), 20 (5), 30 (3), and 39 (4) of Law No. 25 of 2009 on Public Services. Generally, its provisions will define ‘public service providers,’ what types of services are thus subject to the regulation, service standard implementation, procedures for citizen participation, and what appears to be a promising ‘integrated public service system’.
Essentially, from private enterprises to state institutions, any entity with any relation to providing a public service is defined as a ‘public service provider’ under the Draft. All public services are obliged to implement a standard for public service provision, if one does not already exist.
Consultation with the ‘society and other related parties’ will be central to the formulation of standards, and they will also be able to initiate independent evaluations to monitor implementation of those standards. According to Elucidation of Article 7 (3), ‘society and other related parties’ include parties who will enjoy the public services, observers, practitioners, academicians, public figures, and non-governmental organizations.
In addition, an independent citizen public service supervisory organization may be formed to monitor the implementation of the standards, among many other allowances for the public that are provided by the Draft - and hopefully final - Regulation.
The Draft Regulation calls for an ‘integrated public service system’ to be formed by all service providers; a promising idea, if not incomplete and vaguely regulated. The principle however is to provide streamlined public services in a central physical location, as well as online. To make the idea a reality, public service organizers are each called upon to form a special working unit to coordinate the formation of this integrated system: this will be something to anticipate in the final regulation. The idea’s implementation may well be as problematic as it is promising.
Given that Law No. 25 of 2009 on Public Services called for implementing regulation to be issued by 18 January 2010, the final form of this regulation is late, and is expected to be issued shortly.
For further reading on the Public Service Law, see: ILB No. 1131 1/7/2009, or ILD No. 123 9/7/2009.
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