National Competency Standards and Qualifications for Online Retail Sector: From Customer Service to Consumer Insight

The Minister of Trade (“Minister”) has issued Regulation No. 13 of 2026 (“Regulation 13/2026”) on the Enforcement of the Indonesian National Work Competency Standards (Standar Kompetensi Kerja Nasional Indonesia – “SKKNI”) and the Application of the Indonesian National Qualifications Framework (Kerangka Kualifikasi Nasional Indonesia - “KKNI”) to the Category of Wholesale and Retail Trade Repair and Maintenance of Cars and Motorcycles in the Main Group of Retail Trade, Non-Cars and Motorcycles in the Retail Trade in Goods Through Online Ordering (“Online Retail”) Sector.