Bappebti Clarifies E-Mediation Process: Seamless Futures Trading Dispute Resolution Now Available for Remote Traders

In order to ensure the orderly, fair and effective resolution of any customer disputes that emerge within the commodity futures trading sector, the Commodity Futures Trading Regulatory Agency (Badan Pengawas Perdagangan Berjangka Komoditi – “Bappebti”) has issued Circular No. 209/BAPPBETI/SE/06/2025 on the Implementation of Electronic Mediation (“E-Mediation”) at Futures Exchanges in Order to Settle Customer Disputes Relating to Commodity Futures Trading (“Circular 209/2025”), which has been in force since 17 June 2025.[1]