Rabu, Agustus 21, 2024

Introducing CEISACare and the AI-Based Tanya CEISA Virtual Assistant: New Technology Services at the Directorate-General of Customs and Excise

In an effort to support the implementation of information and communication technology services at the Directorate-General of Customs and Excise at the Ministry of Finance ("Directorate-General"), the Director-General of Customs and Excise ("Director-General") has decided to introduce a new framework that addresses the full application of the CEISACare app and the Tanya CEISA artificial intelligence ("AI") based virtual assistant ("Tasya Virtual Assistant") via Directorate-General units across the country through the issuance of Decree No. KEP-141/BC/2024 ("Decree 141/2024"), which has been in force since 14 August 2024.
At its core, CEISACare is an application that is capable of providing information and communications technology services to Directorate-General users. The new app may be accessed through the following website: ceisacare.beacukai.go.id. Meanwhile, the Tasya Virtual Assistant and its AI technology are set to provide consultations for the customs and/or excise sector via instant messaging applications such as WhatsApp, Telegram and/or similar platforms
It should also be noted that any information that is gathered through the Tasya Virtual Assistant is the result of the processing and management of data and/or information by its AI technology and should only be utilized as a non-binding general reference. In this regard, the Tasya Virtual Assistant serves the following functions: 1) A means to submit responses or statuses in relation to customs and/or excise documents; 2) A means to submit reports of malfunctions and/or service problems; 3) A chatbot that can automatically answer questions that relate to the statuses of malfunction report tickets; 4) A chatbot that can automatically answer requests to display printouts of customs-and excise-document responses in the form of digital copies; and 5) A chatbot that can provide information on frequently asked questions relating to the customs and/or excise sector.

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In an effort to support the implementation of information and communication technology services at the Directorate-General of Customs and Excise at the Ministry of Finance ("Directorate-General"), the Director-General of Customs and Excise ("Director-General") has decided to introduce a new framework that addresses the full application of the CEISACare app and the Tanya CEISA artificial intelligence ("AI") based virtual assistant ("Tasya Virtual Assistant") via Directorate-General units across the country through the issuance of Decree No. KEP-141/BC/2024 ("Decree 141/2024"), which has been in force since 14 August 2024.
At its core, CEISACare is an application that is capable of providing information and communications technology services to Directorate-General users. The new app may be accessed through the following website: ceisacare.beacukai.go.id. Meanwhile, the Tasya Virtual Assistant and its AI technology are set to provide consultations for the customs and/or excise sector via instant messaging applications such as WhatsApp, Telegram and/or similar platforms
It should also be noted that any information that is gathered through the Tasya Virtual Assistant is the result of the processing and management of data and/or information by its AI technology and should only be utilized as a non-binding general reference. In this regard, the Tasya Virtual Assistant serves the following functions: 1) A means to submit responses or statuses in relation to customs and/or excise documents; 2) A means to submit reports of malfunctions and/or service problems; 3) A chatbot that can automatically answer questions that relate to the statuses of malfunction report tickets; 4) A chatbot that can automatically answer requests to display printouts of customs-and excise-document responses in the form of digital copies; and 5) A chatbot that can provide information on frequently asked questions relating to the customs and/or excise sector.

......