Overview

Consumer transactions do not always end with a successful trade or agreement between the relevant parties involved and disputes occasionally arise for various reasons. As a result, an efficient dispute resolution method is required in order to provide a degree of security and certainty for both consumers and business actors. Within the financial services sector, in addition to traditional litigation, several alternative dispute resolution processes are available, with one of the most notable being the Alternative Dispute Resolution Institution for the Financial Services Sector (Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan – “LAPS SJK”).