Overview

In spite of the global economic recession caused by the ongoing COVID-19 pandemic, the development of information technology, particularly its implementation within the economic sector, continues to grow exponentially. As a result of these developments, there has been a huge shift in perspective from the utilization of traditional methods during economic transactions to the utilization of new digital technologies, such as e-commerce platforms, e-money/wallets, fintech. The banking sector is undoubtedly being increasingly affected by this ongoing shift in perspective towards ever greater digitalization. This shift can be seen in the meteoric rise of mobile and internet banking across Indonesia over the past few years.[1]