In a bid to accommodate the consumer protection mechanism within the financial services sector, the Financial Services Authority (Otoritas Jasa Keuangan – “OJK”) has issued Regulation No. 18/POJK.07/2018 on Consumer Complaints Services within the Financial Services Sector (“Regulation 18/2018”).[1]
Previously, these same matters were addressed by the following regulations, which have now been replaced by Regulation 18/2018:[2]
In a bid to accommodate the consumer protection mechanism within the financial services sector, the Financial Services Authority (Otoritas Jasa Keuangan – “OJK”) has issued Regulation No. 18/POJK.07/2018 on Consumer Complaints Services within the Financial Services Sector (“Regulation 18/2018”).[1]
Previously, these same matters were addressed by the following regulations, which have now been replaced by Regulation 18/2018:[2]
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