Ada Pertanyaan? Hubungi Kami 
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Ada Pertanyaan? Hubungi Kami Jasmine Abdurrachim, Nando Narendra
Hugely popular application-based transportation businesses, including Go-Jek and GrabBike, are set to be evaluated by the National Consumer Protection Agency (BPKN). David ML Tobing, Coordinator of the Education Commission and BPKN Communication has stated that the evaluation process will be conducted in September 2015.Mr. Tobing also told hukumonline two days ago that this assessment would take the form of a Focus Group Discussion (FGD), which will concentrate on topics such as protection for users of these new services, as well as the urgent need for a regulation to be drafted pertaining to such application-based transportation businesses.
Mr. Tobing further explained that ojek motorcycle taxis were in existence long before these new application-based transportation services came into being and, until now, they have not been legally treated as city transportation for travel along main roads, as set out in Law No. 22 of 2009on Road Traffic and Transportation. However, since these services involve transactions or payments between passengers and drivers, they should be considered as an official mode of public transportation.
On the one hand, Mr. Tobing recognizes the importance of this mode of transportation as a way of meeting citizens' needs for a fast commuter service, that is also well managed and organized via online application systems that offer convenience and exact fares.
On the other hand however, Mr. Tobing stresses the need for users of these services to be protected by law. For example, when an order has been placed via an application but the driver fails to show up or to complete the order, then this can be categorized as default.
“There has to be a reason as to why a driver fails to show up, and the company or organizer in question should immediately follow up if there's a problem. For instance, once the company becomes aware that a driver is unable to show up, then they should immediately send the next nearest driver,” Mr. Tobing asserted.
Carmelita Napitupulu (22), a frequent Go-Jek user, sees the advantages and disadvantages inherent in these new application-based transportation systems. One definite advantage is security, in that users of the services are liberated from the need to pay in cash.
“I have never paid Go-Jek in cash and always transfer the money via a deposit account” explained Carmelita, an employee at a private company.
Despite feeling secure and also being able to occasionally take advantage of cheap fares due to frequent promotional programs, Carmelita bemoans the fact that these application-based transportation services can be more expensive in normal conditions than regular ojeksare.
Erista Kurnia Putri (22) has had a different experience of these services though, and has found fares for these application-based motorcycle taxis to be far cheaper than those set by normal ojeks. According to Erista, the fares offered by these new services are reasonable, since they are calculated exactly based on the distance of a journey. Conventional ojek drivers, in comparison, simply state arbitrary figures and try to get away with the maximum amount that they can extract from a given passenger.
These new app-based transportation services can also suffer from other issues than that of non-showing drivers. One recurrent problem that is frequently mentioned is that a given passenger may have difficulty in accessing the Internet when they need to place an order. “Constant errors can hamper a customer's need to access the application, especially when they are in desperate need,” concluded Erista.
(sp)
Jasmine Abdurrachim, Nando Narendra
Hugely popular application-based transportation businesses, including Go-Jek and GrabBike, are set to be evaluated by the National Consumer Protection Agency (BPKN). David ML Tobing, Coordinator of the Education Commission and BPKN Communication has stated that the evaluation process will be conducted in September 2015.Mr. Tobing also told hukumonline two days ago that this assessment would take the form of a Focus Group Discussion (FGD), which will concentrate on topics such as protection for users of these new services, as well as the urgent need for a regulation to be drafted pertaining to such application-based transportation businesses.
Mr. Tobing further explained that ojek motorcycle taxis were in existence long before these new application-based transportation services came into being and, until now, they have not been legally treated as city transportation for travel along main roads, as set out in Law No. 22 of 2009on Road Traffic and Transportation. However, since these services involve transactions or payments between passengers and drivers, they should be considered as an official mode of public transportation.
On the one hand, Mr. Tobing recognizes the importance of this mode of transportation as a way of meeting citizens' needs for a fast commuter service, that is also well managed and organized via online application systems that offer convenience and exact fares.
On the other hand however, Mr. Tobing stresses the need for users of these services to be protected by law. For example, when an order has been placed via an application but the driver fails to show up or to complete the order, then this can be categorized as default.
“There has to be a reason as to why a driver fails to show up, and the company or organizer in question should immediately follow up if there's a problem. For instance, once the company becomes aware that a driver is unable to show up, then they should immediately send the next nearest driver,” Mr. Tobing asserted.
Carmelita Napitupulu (22), a frequent Go-Jek user, sees the advantages and disadvantages inherent in these new application-based transportation systems. One definite advantage is security, in that users of the services are liberated from the need to pay in cash.
“I have never paid Go-Jek in cash and always transfer the money via a deposit account” explained Carmelita, an employee at a private company.
Despite feeling secure and also being able to occasionally take advantage of cheap fares due to frequent promotional programs, Carmelita bemoans the fact that these application-based transportation services can be more expensive in normal conditions than regular ojeksare.
Erista Kurnia Putri (22) has had a different experience of these services though, and has found fares for these application-based motorcycle taxis to be far cheaper than those set by normal ojeks. According to Erista, the fares offered by these new services are reasonable, since they are calculated exactly based on the distance of a journey. Conventional ojek drivers, in comparison, simply state arbitrary figures and try to get away with the maximum amount that they can extract from a given passenger.
These new app-based transportation services can also suffer from other issues than that of non-showing drivers. One recurrent problem that is frequently mentioned is that a given passenger may have difficulty in accessing the Internet when they need to place an order. “Constant errors can hamper a customer's need to access the application, especially when they are in desperate need,” concluded Erista.
(sp)