Fathan Qorib, Robert Sidauruk
The process and requirements for the certification of insurance agents under the
Draft Bill of Insurance remains unfinished homework for both the House of Representative and the Government.
While certification is not necessarily an urgent issue under the Draft Bill, the Government has emphasized its importance as an effective measure to develop the insurance sector.
“Certification of agents is now the most important measure for the development of the insurance industry,” said Isa Rachmatarwata, Expert Staff for Financial Policy and Regulation at the Minister of Finance, in Jakarta last Tuesday.
Mr. Rachmatarwata further highlighted the importance of certification, to ensure the quality of agents who work at the frontline in selling insurance products to public.
In addition, the certification process will help the Financial Services Authority (OJK) to better ascertain the exact location of an agent’s office and products that are currently being offered to the market.
“The certification process should not be comprised of administrative procedural matters, instead it should aim to inform the regulator of the location and quality of insurance agents,” added Mr. Rachmatarwata.
Likewise, Firdaus Djaelani, Executive Chairman for the Oversight of Non-Bank Financial Services at the OJK, said that insurance agent certification is important to prevent non-certified agents selling insurance product to the public.
However, Mr. Djaelani further commented that the OJK will leave technical discussion on insurance agent certification to the Insurance Company Association.
Mr. Djaelani stated that until such certification processes are in place, the OJK will not prohibit insurance companies from selling their products through non-certified agents. He emphasized, however, that in such cases insurance companies will be fully responsible for acts committed by their agents.
“In certain circumstances insurance companies may use non-certified agents. The most important thing is that the insurance companies are responsible for their agents,” concluded Mr. Djaelani.
(For more discussion on Draft Bill on Insurance see
ILD No. 299)
(hot/kc)