Ada Pertanyaan? Hubungi Kami 
Ada Pertanyaan? Hubungi Kami Fathan Qorib, Andin Aditya Rahman
Due to the large number of disputes between financial institutions and their customers, the Financial Services Authority (OJK) plans to establish an alternative dispute resolution (ADR) center to facilitate mediation and arbitration.
Such processes are “… what is usually called out of court settlements,” stated Kusumaningtuti S. Setiono, a member of the board of commissioners of the OJK during discussions in Jakarta on Tuesday.
Kusumaningtuti mentioned that the main reason for considering an ADR facility, is that dispute resolution outside courts often produce faster, cheaper, and more effective decisions.
She added that in the 6 months between January toJune 2013, the OJK received 1375 calls from the public.. of which eighteen percent, or 243 calls, were consumer complaints..
Most complaints, (158 calls) were about services provided by non-bank financial institutions, 52 calls were in regard to banking services, 9 calls were about capital markets issues, witha24 calls concerningissues related to financial services.
She further explained that the OJK is currently drafting a road map for the establishment of the ADR center, which willstructurally be under the auspices of theOJK.
The OJK also plans to require all financial institutions to become members of the agency once it is established. .
“We have a plan. It is still a work in progress. It includes making it compulsory for all t financial institutions to become members of the alternative dispute resolution agency,” Kusumaningtuti said.
During the same discussions, banking law expert Yunus Husein, confirmed that the the OJK has a role to play in providing ameans for dispute resolution through out of court settlements.
“It is best that any law enforcement actions by the OJK are preceded by alternative dispute resolution procedures or out of court settlements,” Yunus concluded.
(hot/keld)
Fathan Qorib, Andin Aditya Rahman
Due to the large number of disputes between financial institutions and their customers, the Financial Services Authority (OJK) plans to establish an alternative dispute resolution (ADR) center to facilitate mediation and arbitration.
Such processes are “… what is usually called out of court settlements,” stated Kusumaningtuti S. Setiono, a member of the board of commissioners of the OJK during discussions in Jakarta on Tuesday.
Kusumaningtuti mentioned that the main reason for considering an ADR facility, is that dispute resolution outside courts often produce faster, cheaper, and more effective decisions.
She added that in the 6 months between January toJune 2013, the OJK received 1375 calls from the public.. of which eighteen percent, or 243 calls, were consumer complaints..
Most complaints, (158 calls) were about services provided by non-bank financial institutions, 52 calls were in regard to banking services, 9 calls were about capital markets issues, witha24 calls concerningissues related to financial services.
She further explained that the OJK is currently drafting a road map for the establishment of the ADR center, which willstructurally be under the auspices of theOJK.
The OJK also plans to require all financial institutions to become members of the agency once it is established. .
“We have a plan. It is still a work in progress. It includes making it compulsory for all t financial institutions to become members of the alternative dispute resolution agency,” Kusumaningtuti said.
During the same discussions, banking law expert Yunus Husein, confirmed that the the OJK has a role to play in providing ameans for dispute resolution through out of court settlements.
“It is best that any law enforcement actions by the OJK are preceded by alternative dispute resolution procedures or out of court settlements,” Yunus concluded.
(hot/keld)