Ada Pertanyaan? Hubungi Kami 
Ada Pertanyaan? Hubungi Kami Fitri Novia Heriani, Robert Sidauruk
Due to Indonesia’s nature as an archipelagic state, airplane becomes one of the most reliable transportation mode for Indonesian citizen to travel from one place to another. The development of low-budget airlines also makes Indonesian citizens to choose airplane instead of other transportation mode—cheaper and cuts traveling time.
However, the protection within the airline sector is quite concerning. Sudaryatmo, Chairman of Indonesian Consumer Organization (Yayasan Lembaga Konsumen Indonesia – YLKI), explained that airlines can treat customers unfairly, despite the fact that they are protected under Law No. 8 of 1999 on Consumer Protection. The issue is that customers often do not understand their consumer protection rights.
“The related parties do not fully understand consumer protection,” said Sudaryatmo, during a seminar in Jakarta, Tuesday (16/4).
He further explained that because most airline consumers do not understand their rights, they are reluctant to report the losses they suffered. For example, many customers do not file a complaint when an airline company has significant flight delays.
Sudaryatmo stated that this lack of action can be explained by the fact that some customers see flight delays as a common thing and other customers fear being sued for defamation by the company, as evidenced by the case of Prita Mulyasari.
Meanwhile, Cheppy Hakim, former Chief of Staff at the Indonesian Air Force, said that consumers’ attitude must be changed in order to improve consumer protection in Indonesia.
Consumers, Cheppy concluded, must be more critical of the goods/services that they use. Otherwise, the consumers themselves will not support the enforcement of consumer protection.
(hot/jt)
Fitri Novia Heriani, Robert Sidauruk
Due to Indonesia’s nature as an archipelagic state, airplane becomes one of the most reliable transportation mode for Indonesian citizen to travel from one place to another. The development of low-budget airlines also makes Indonesian citizens to choose airplane instead of other transportation mode—cheaper and cuts traveling time.
However, the protection within the airline sector is quite concerning. Sudaryatmo, Chairman of Indonesian Consumer Organization (Yayasan Lembaga Konsumen Indonesia – YLKI), explained that airlines can treat customers unfairly, despite the fact that they are protected under Law No. 8 of 1999 on Consumer Protection. The issue is that customers often do not understand their consumer protection rights.
“The related parties do not fully understand consumer protection,” said Sudaryatmo, during a seminar in Jakarta, Tuesday (16/4).
He further explained that because most airline consumers do not understand their rights, they are reluctant to report the losses they suffered. For example, many customers do not file a complaint when an airline company has significant flight delays.
Sudaryatmo stated that this lack of action can be explained by the fact that some customers see flight delays as a common thing and other customers fear being sued for defamation by the company, as evidenced by the case of Prita Mulyasari.
Meanwhile, Cheppy Hakim, former Chief of Staff at the Indonesian Air Force, said that consumers’ attitude must be changed in order to improve consumer protection in Indonesia.
Consumers, Cheppy concluded, must be more critical of the goods/services that they use. Otherwise, the consumers themselves will not support the enforcement of consumer protection.
(hot/jt)