Ada Pertanyaan? Hubungi Kami 
Ada Pertanyaan? Hubungi Kami Fajar Reyhan Apriansyah, Mahinda Arkyasa
Physically disabled passengers are planning to deliver a notice to the state-owned PT Garuda Indonesia airline (Garuda Indonesia) regarding its discriminatory and inappropriate treatment.
Cucu Saidah, one of the passengers, informed that before a flight, the airline provides a special form that must be filled by the disabled passengers.
Cucu asserted that the form is intended to release Garuda Indonesia from any liabilities if something occurs to a disabled passenger during the flight.
“It is very discriminative towards disabled passengers,” Cucu stated in a press conference at the Indonesian Legal Aid Foundation (YLBHI) office, Wednesday (13/3).
She added that many of Garuda Indonesia’s staff and crew members do not understand how to provide proper treatment for disabled passengers.
During the same event, Yusdiana, member of Indonesia Disabled People Association, compared Garuda Indonesia treatment to the treatment she received from foreign airlines.
Based on Yusdiana’s experience, foreign airlines provide the best treatment for disabled passengers compared to Garuda Indonesia.
“[Foreign airlines] take good care of my wheelchair, they even wrap it up neatly,” she said.
Bahrain, director of advocacy at YLBHI, stated that the notice will be based on the Convention on the Rights of Persons with Disabilities (Convention) that has been ratified by the Indonesian Government through the issuance of Law No. 19 of 2011.
He explained that based on Article 9 of the Convention, all state parties must take appropriate measures to ensure a disabled person’s access to public facilities and services, including transportation.
In addition, Article 6 (4) of Law No. 4 of 1997 on Disabled People states that disabled people have the right to gain access to facilities and services.
Bahrain also explained that the notice will target other airport services organizations, including PT Gapura Angkasa, as the airport service provider, PT Angkasa Pura, as the company responsible for airport management, and Ministry of Transportation.
“The notice intends to raise a campaign on improving disabled people’s rights,” Bahrain asserted.
Meanwhile, Pujobroto, Vice President Corporate Communications at Garuda Indonesia, argued that the airline does not have any intention to discriminate against disabled passengers.
“We apologize if there is any discriminatory treatment,” he said.
Regarding, the special form that must be filled by the disabled passengers, Pujobroto explained that the letter is not intended specifically for disabled passengers, but for the passengers that have severe illness or health condition. He also stated that he is ready to meet with the disabled passengers in person to clarify the issue.
(jt)
Fajar Reyhan Apriansyah, Mahinda Arkyasa
Physically disabled passengers are planning to deliver a notice to the state-owned PT Garuda Indonesia airline (Garuda Indonesia) regarding its discriminatory and inappropriate treatment.
Cucu Saidah, one of the passengers, informed that before a flight, the airline provides a special form that must be filled by the disabled passengers.
Cucu asserted that the form is intended to release Garuda Indonesia from any liabilities if something occurs to a disabled passenger during the flight.
“It is very discriminative towards disabled passengers,” Cucu stated in a press conference at the Indonesian Legal Aid Foundation (YLBHI) office, Wednesday (13/3).
She added that many of Garuda Indonesia’s staff and crew members do not understand how to provide proper treatment for disabled passengers.
During the same event, Yusdiana, member of Indonesia Disabled People Association, compared Garuda Indonesia treatment to the treatment she received from foreign airlines.
Based on Yusdiana’s experience, foreign airlines provide the best treatment for disabled passengers compared to Garuda Indonesia.
“[Foreign airlines] take good care of my wheelchair, they even wrap it up neatly,” she said.
Bahrain, director of advocacy at YLBHI, stated that the notice will be based on the Convention on the Rights of Persons with Disabilities (Convention) that has been ratified by the Indonesian Government through the issuance of Law No. 19 of 2011.
He explained that based on Article 9 of the Convention, all state parties must take appropriate measures to ensure a disabled person’s access to public facilities and services, including transportation.
In addition, Article 6 (4) of Law No. 4 of 1997 on Disabled People states that disabled people have the right to gain access to facilities and services.
Bahrain also explained that the notice will target other airport services organizations, including PT Gapura Angkasa, as the airport service provider, PT Angkasa Pura, as the company responsible for airport management, and Ministry of Transportation.
“The notice intends to raise a campaign on improving disabled people’s rights,” Bahrain asserted.
Meanwhile, Pujobroto, Vice President Corporate Communications at Garuda Indonesia, argued that the airline does not have any intention to discriminate against disabled passengers.
“We apologize if there is any discriminatory treatment,” he said.
Regarding, the special form that must be filled by the disabled passengers, Pujobroto explained that the letter is not intended specifically for disabled passengers, but for the passengers that have severe illness or health condition. He also stated that he is ready to meet with the disabled passengers in person to clarify the issue.
(jt)