Ada Pertanyaan? Hubungi Kami 
Ada Pertanyaan? Hubungi Kami Fathan Qorib, Mahinda Arkyasa
In less than two months after the Financial Services Authority (OJK) began to operate in January 2013, it has received 136 calls—varying from inquiry on financial products to complaint calls.
Lucky Fathul, First Deputy on Strategy Management at OJK, informed hukumonline on Wednesday (13/2) that OJK has received 10 complaint calls related to banking services, 8 complaints regarding non-bank financial institutions, 3 complaints about capital market, and 6 complaints about other institutions.
“There are urgent complaints and regular complaints,” he explained.
Furthermore, Lucky confirmed that OJK will indiscriminately impose sanctions on every financial institution that violates any provision stipulated in the prevailing laws and regulations.
In addition, he stated that OJK is currently trying to educate the public on financial products, especially products provided by non-bank financial institutions and capital market institutions.
Meanwhile, Muliaman Hadad, Chairman of OJK, stated that due to a high number of calls received, the institution plans to take several measures to improve consumer protection, including holding a focus group discussion with financial businesses and making a memorandum of understanding with other institutions.
The chairman added that OJK will implement several programs to improve its human resources in order to improve its performance on supervising financial services institutions.
“We will make a list of priorities on what needs to be done in order to carry out the mandate given by Law No. 21 of 2011 on Financial Services Authority,” Muliaman concluded.
(jt)
Fathan Qorib, Mahinda Arkyasa
In less than two months after the Financial Services Authority (OJK) began to operate in January 2013, it has received 136 calls—varying from inquiry on financial products to complaint calls.
Lucky Fathul, First Deputy on Strategy Management at OJK, informed hukumonline on Wednesday (13/2) that OJK has received 10 complaint calls related to banking services, 8 complaints regarding non-bank financial institutions, 3 complaints about capital market, and 6 complaints about other institutions.
“There are urgent complaints and regular complaints,” he explained.
Furthermore, Lucky confirmed that OJK will indiscriminately impose sanctions on every financial institution that violates any provision stipulated in the prevailing laws and regulations.
In addition, he stated that OJK is currently trying to educate the public on financial products, especially products provided by non-bank financial institutions and capital market institutions.
Meanwhile, Muliaman Hadad, Chairman of OJK, stated that due to a high number of calls received, the institution plans to take several measures to improve consumer protection, including holding a focus group discussion with financial businesses and making a memorandum of understanding with other institutions.
The chairman added that OJK will implement several programs to improve its human resources in order to improve its performance on supervising financial services institutions.
“We will make a list of priorities on what needs to be done in order to carry out the mandate given by Law No. 21 of 2011 on Financial Services Authority,” Muliaman concluded.
(jt)