Police Complaint Procedures

National Chief of Police Regulation No. 2 of 2012 on Procedures for Handling Complaints (“Regulation”) was issued to implement complaint services in order to increase public confidence and satisfaction with the police. The Regulation seeks to create a system for handling complaints that is quick, accurate, thorough, and accountable in accordance with applicable laws and regulations. In addition, the system should reflect the principles stipulated in Article 3, such as legal certainty and transparency.

Key terms are defined in Article 1 of the Regulation. For example, a “public complaint” (Pengaduan masyarakat- Dumas) is defined in Article 1 (2) as an oral or written complaint from the public, government agency or other party that contains information about a grievance or abuse of police authority that must be handled and settled.