Standards for Land Services and Arrangement Regulation

The National Land Agency or ‘BPN’ recently implemented Head of [BPN] Regulation No. 1 of 2010 on Standards for Land Services and Arrangement, which supports the broader effort to increase citizen satisfaction with public services brought by Law No. 25 of 2009 on Public Services.

The Service Standard to be implemented by all BPN offices covers such land-related services as initial registration, data maintenance, measurement services, and complaint management, amongst others.

Essential details about the service standard for each service are further elaborated in Attachment I of the regulation. Meanwhile, applications for each type of service are to be handled in a timely, consistent, and polite manner, according to timeframes laid-out by Attachment II of the regulation. Procedures in which the BPN addresses each particular service issue area are contained in Attachment III of the regulation.

Each month, a chain of reporting obligations are obliged of different BPN offices to coordinate their approach to service-standard maintenance: the regional Land Office reports to the Regional BPN Office, who reports to the Head of the BPN. To that extent, it appears that at least the regulatory structure exists for unified understanding of what the service standard is, and consistent practice of it in reality.

The regulation repeals and replaces (1) Head of [BPN] Decision No. 1 of 2005 on Standard Operation Procedures for Services and Arrangement in the [BPN], and (2) Head of [BPN] Regulation No. 6 of 2008 on Simplification and Acceleration of Standard Operation Procedures for Specific Types of Services.

This regulation has been in force since 25 January 2010, with an adjustment period of not more than 9 months.